پادکست سطح Elementary – شماره 3

Daily Life – Hotel Upgrade

A: Good afternoon. What can I do for you?

B: I’d like to check in please. I have a reservation under the name Anthony Roberts.

A: All right R.O.B.E.R.T.S… Oh, Mr. Roberts we’ve been expecting you and here is your key card to the presidential suite.

B: But there must be some mistake; my reservation was for a standard room.

A: Are you sure? Let me double check .

B: Yeah, Here, this is my confirmation number.

A: You’re right Mr. Roberts, there seems to be a mix-up, unfortunately we’re overbooked at the moment.

B: So….

A: Not to worry. We’re pleased to offer you a complimentary upgrade.

B: Presidential suite baby!

Key Vocabulary

check in : register at a hotel or airport

under the name : name used for the reservation

reservation : booking

confirmation : an approval, verification

mix-up : confusion

complimentary upgrade : free improvement of quality

overbooked : full

Supplementary Vocabulary

check out : pay and leave a hotel

concierge : hotel employee that helps guests

deluxe room :  hotel room, better than standard

receipt : paper showing payment details